CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION AND RETURN CONDITIONS
GENERAL
When you place an order electronically through the website, you are deemed to have accepted the preliminary information form and the distance sales contract.
Buyers are subject to the Consumer Protection Law No. 6502 and the relevant regulations.
Shipping fees are to be paid by the buyer.
The product shall be delivered to the address specified by the buyer within the legal period of 30 days. If delivery is not completed, the contract may be terminated.
The product must be delivered complete, in accordance with the order, and together with its warranty certificate and user manual, if applicable.
In case the product cannot be supplied, the buyer must be informed within 3 days and the payment must be refunded within 14 days.
IF THE PURCHASE PRICE IS NOT PAID
If the buyer does not make the payment or if the payment is cancelled, the seller’s obligation to deliver the product ends.
PURCHASES MADE WITH UNAUTHORIZED USE
If unauthorized card use is detected after delivery and the payment is not made, the product must be returned within 3 days; return shipping costs will be borne by the buyer.
DELIVERY IN CASE OF FORCE MAJEURE
In case of force majeure, the buyer will be informed. The buyer may cancel the order, request replacement with a similar product, or choose to wait. If the payment was made in cash, the refund will be issued within 14 days. If the payment was made by credit card, the refund will be made to the bank; the bank may take 2–3 weeks to transfer the amount to the account.
BUYER’S OBLIGATION TO INSPECT THE PRODUCT
The buyer must inspect the product before accepting delivery and request a report from the delivery company if the product is damaged. Once the product is received without reporting damage, it will be deemed delivered in good condition. If the right of withdrawal is exercised, the product must not be used and must be returned with the invoice.
RIGHT OF WITHDRAWAL
The buyer may exercise the right of withdrawal within 14 days from the date of product delivery without giving any reason. Notification must be made using the contact details below:
COMPANY NAME / TITLE: RENE TEKSTİL TURİZM SANAYİ İÇ VE DIŞ TİCARET LİMİTED ŞİRKETİ
ADDRESS: Kemalpaşa Mah. Halkalı Cad. No:157 K:4 Küçükçekmece / Istanbul
E-MAIL: [email protected]
PHONE: +90 212 603 2129
WITHDRAWAL PERIOD
For service purchases, the period begins on the date of contract signing. The right of withdrawal cannot be exercised if the service has already begun.
All related costs are to be borne by the buyer.
Written notification must be made to the seller within 14 days and the product must be unused.
USE OF THE RIGHT OF WITHDRAWAL
The following must be submitted completely:
The invoice (for corporate invoices, return invoice must also be included),
The product with its packaging, accessories, and return form.
RETURN CONDITIONS
Following the receipt of the withdrawal notice, payment and documents will be returned within 10 days, and the product will be collected within 20 days.
Damages arising from user error must be compensated. Defects caused under normal and proper use are not the buyer’s responsibility.
If a promotional discount becomes invalid due to the return, the discount amount will be deducted.
PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED
The right of withdrawal cannot be exercised for products prepared in line with personal needs, products not suitable for return due to health or hygiene reasons, products whose packaging has been opened, electronic services, digital content, and similar items.
Cosmetics, software, CD/DVD and similar products with opened packaging also cannot be returned.
DEFAULT
In case of default for credit card payments, the bank may charge interest and fees. The buyer is responsible for all damages arising from the delay.
PAYMENT AND DELIVERY
Payment can be made by bank transfer/EFT.
Online payment and installment options are available. At the end of the order, the total amount will be charged to the credit card.